Rallied AI

Rallied AI is the game-changing technician you never knew you needed. Designed specifically for Managed Service Providers (MSPs), this innovative AI tool connects seamlessly to your entire tech stack, tackling Level 1 and Level 2 support tickets autonomously. Imagine having a virtual coworker in Slack or Teams, ready to chat and resolve issues like a pro, or even directly working within your Professional Services Automation (PSA) system to streamline operations. Rallied’s primary mission is to free up your top talent from mundane tasks like resetting passwords and unlocking accounts, allowing them to focus on high-impact projects that drive growth. This means less margin slipping away each month and more time spent on strategic initiatives. Whether you're a growing MSP or have been burned by other AI tools, Rallied is here to transform your support operations, ensuring efficiency and reliability without the headache of extensive setup or management.

Autonomous Ticket Resolution

Rallied AI doesn’t just suggest solutions; it executes them. From password resets to account unlocks, this feature allows your AI technician to resolve L1 and L2 tickets without human intervention, saving valuable time and money.

Smart Triage and Dispatch

With Rallied AI, ticket management is a breeze. It intelligently asks users the right questions, categorizes tickets by priority, and pulls necessary documentation from your IT knowledge base, ensuring every ticket is routed to the right technician swiftly.

Effortless Onboarding and Offboarding

Say goodbye to the chaos of employee transitions. Rallied AI automates the onboarding of new hires and offboarding of contractors, managing everything from licenses to access permissions with just a few messages, streamlining your HR processes.

Seamless Integration with Your Tech Stack

Rallied connects effortlessly with a wide range of tools including ConnectWise, Autotask, HaloPSA, and more. This feature ensures that all your systems work in harmony, allowing Rallied to operate smoothly and efficiently within your existing infrastructure.

Efficient Support Ticket Handling

Imagine a world where your team spends less time on repetitive tasks and more on strategic initiatives. Rallied AI takes over L1 and L2 ticket handling, managing hundreds of tickets each month without breaking a sweat.

Streamlined Employee Management

Onboarding a new hire or offboarding a contractor can be a logistical nightmare. Rallied AI simplifies this process by automating license assignment and access revocation, ensuring a smooth transition every time.

Enhanced Team Productivity

With Rallied AI handling the mundane tasks, your L2 and L3 engineers can focus on critical project work. This results in better resource allocation, improved morale, and a significant boost in productivity across your team.

Reduced Operational Costs

Hiring additional L1 techs can be expensive and time-consuming. Rallied AI provides a cost-effective solution that negates the need for extra headcount while still handling the same ticket volume, saving your MSP thousands each month.

What if it breaks something?

You have full control over Rallied's capabilities. Define what tasks it can handle autonomously and specify when it should consult a human, allowing you to gradually expand its responsibilities as you gain confidence in its performance.

We've tried AI tools before. How is Rallied different?

Unlike other AI solutions that require extensive setup and a dedicated admin, Rallied is designed to start working almost immediately. Its ease of integration means you can see results without the usual hassle associated with AI implementations.

How does Rallied manage ticket resolution?

Rallied autonomously resolves tickets by executing the necessary actions like resetting passwords and unlocking accounts. It notifies users of the resolution and updates your ticketing system, ensuring a closed-loop process.

Can Rallied integrate with my existing software?

Absolutely! Rallied AI connects seamlessly with major platforms like ConnectWise, Autotask, M365, and many others, making it easy to incorporate into your existing tech stack without disruption.