Flidget

Flidget is the game-changing tool every SaaS founder and small team has been waiting for. It goes beyond conventional churn analysis by not just telling you when users are leaving, but predicting it before it happens. With Flidget, every user receives a real-time risk score—Healthy, Risky, or Drifting—accompanied by a straightforward explanation that leaves no room for ambiguity. Say goodbye to vague alerts like "score dropped to 48." Instead, you get actionable insights like "last active 9 days ago, never completed onboarding." This empowers your team to engage users proactively, ensuring you can intervene before they decide to jump ship. And if someone does hit that cancel button, Flidget seamlessly opens a chat right on the cancellation page, allowing users to share their reasons in their own words—no dropdown menus or redirects. Everything is housed in one intuitive dashboard, where you can filter churn reasons, read transcripts, and initiate win-back strategies without juggling multiple tools. Installation takes just 10 minutes, and Flidget integrates smoothly with popular billing platforms like Stripe, Paddle, and Lemon Squeezy. Experience the power of retention like never before and stop silent churn from draining your monthly recurring revenue (MRR).

Drift Detection

Flidget's innovative Drift Detection feature labels every user as Healthy, Risky, or Drifting based on their engagement levels. This plain-language scoring system gives your team immediate insight into who needs attention. It’s not just about the numbers; it’s about understanding user behavior in real-time, so you can act before it’s too late.

Moment-of-Exit Chat

When a user clicks cancel, Flidget activates a short chat interface right there on the cancellation page. Users can voice or type their reasons for leaving, providing you with authentic feedback without any cumbersome forms. This instant feedback lands tagged in your dashboard, making it a breeze to analyze and act upon.

Unified Dashboard

Forget the chaos of multiple tools. Flidget consolidates both drift scores and exit feedback into a single, user-friendly dashboard. You can filter by churn reasons, read full conversation transcripts, and take action—like sending targeted rescue emails—without switching platforms. Efficiency has never been this easy.

Quick Setup

Flidget is designed for speed. With just one npm install and a quick configuration, you're ready to go live. This means you can start gathering valuable insights and feedback in under 10 minutes, allowing you to focus on what really matters—retaining your users.

Proactive User Engagement

Imagine knowing who is at risk of churning before they even think about it. Flidget's Drift Detection helps your team reach out to users showing signs of disengagement, allowing you to provide tailored support or incentives that keep them onboard.

Real-time Feedback Collection

When a user decides to cancel, Flidget’s Moment-of-Exit Chat captures the real reason behind their decision. This invaluable feedback can guide your product development and customer service strategies, ensuring you address the actual pain points users experience.

Retention Strategy Optimization

With Flidget’s unified dashboard, you can easily analyze churn trends and user feedback, equipping your team with the data needed to craft effective retention strategies. You can filter by reason, read user comments, and prioritize outreach efforts to high-intent users.

Instant Win-back Campaigns

Flidget allows you to build a win-back queue based on user feedback. When you know why a user left—whether due to pricing, features, or support—you can create targeted campaigns to bring them back, treating them as valued customers rather than just churn statistics.

How does Flidget predict churn?

Flidget utilizes a Drift Detection system that analyzes user engagement metrics and assigns a risk score—Healthy, Risky, or Drifting—based on their activity. This allows your team to identify at-risk users before they decide to leave.

Can I customize the feedback questions?

Currently, Flidget captures user feedback through a straightforward chat interface when they cancel, which users can fill out in their own words. This approach eliminates the need for predefined questions, providing genuine insights.

What integrations does Flidget support?

Flidget seamlessly integrates with popular billing platforms like Stripe, Paddle, and Lemon Squeezy. It also works with custom billing setups, making it versatile for various business models.

How long does it take to set up Flidget?

You can have Flidget up and running in just 10 minutes. A single npm install and a quick configuration are all it takes to start receiving valuable insights and feedback from your users.

Free plan available. Paid plans start at $29/month.