AskLettie

About AskLettie

Meet AskLettie, your go-to sidekick for tackling tenant maintenance requests around the clock, all through WhatsApp. Forget the chaos of missed calls or frantic messages; Lettie swoops in to streamline tenant communications, logging every maintenance issue with laser-like precision. Designed for landlords and letting agents across the UK, Lettie transforms the way you manage your properties. With a sleek web dashboard and instant reporting features, you’ll save countless hours while ensuring compliance with upcoming regulations like the Renters' Right Act. Imagine having a reliable AI at your fingertips that can triage requests, gather evidence, and provide clear, actionable insights. Rent your property, not your precious time—let Lettie handle the heavy lifting while you focus on what really matters.

Features of AskLettie

24/7 Tenant Triage via WhatsApp

Lettie's core magic happens here. Available 24/7, this AI-powered assistant triages maintenance requests through WhatsApp, the platform tenants already love. No app downloads, no awkward learning curves—just instant access to help when tenants need it most.

Centralised Evidence Locker

Say goodbye to scattered paperwork! With the Centralised Evidence Locker, you can attach everything from repair invoices to gas safety certificates in one secure location. It’s like having a digital filing cabinet that’s always at your fingertips, ensuring you have all the proof you need when it counts.

Automatic Audit Trail

Compliance has never been easier. Lettie automatically generates a time-stamped, un-editable log of every interaction between tenants and the AI. This means you have a perfect compliance record that’s built without lifting a finger, keeping you safe from legal headaches.

1-Click Legal Reports

Need a maintenance report in a flash? Lettie’s got your back. With just a single click, you can export clean, detailed maintenance reports for any tenant or property, making it super simple to stay audit-ready without breaking a sweat.

Use Cases of AskLettie

Hassle-Free Maintenance Requests

Imagine your tenants having the ability to report issues instantly via WhatsApp. With Lettie, they can send pictures and descriptions of problems, and the AI will triage the request, freeing you up from endless back-and-forth communication.

Compliance Made Easy

Worried about upcoming regulations? With Lettie's automatic audit trail and compliance features, you can confidently manage your properties without the stress of falling behind on legalities. No more manual logs that leave you exposed!

Streamlined Tenant Onboarding

Getting new tenants onboard is a breeze with Lettie. The automated onboarding process simplifies the transition, ensuring that all necessary information is collected efficiently and effortlessly, paving the way for a smooth rental experience.

Instant Access to Manuals

When tenants encounter issues, they often need guidance. Lettie can provide them with instant access to appliance and boiler manuals, helping tenants troubleshoot simple problems without needing to wait for your response.

Frequently Asked Questions

How does AskLettie handle tenant requests?

AskLettie automates the process through WhatsApp, allowing tenants to report issues quickly. The AI triages these requests, logs them, and creates an audit trail for compliance.

Is AskLettie easy to set up?

Absolutely! You can sign up in just 60 seconds. Simply add your property details and invite your tenants to start enjoying seamless maintenance management.

What happens if a tenant reports an urgent issue?

Lettie prioritizes requests based on severity, ensuring that urgent issues are flagged and addressed promptly. This keeps your tenants happy and the property in top shape.

Can I access reports and logs easily?

Yes! Lettie provides a user-friendly web dashboard where you can access all maintenance logs and generate legal reports with just one click, ensuring you have everything you need at your fingertips.