Unthread

About Unthread

Unthread is an innovative AI-driven platform designed to streamline customer support within Slack. It automatically tracks conversations as tickets, prioritizes tasks, and allows teams to resolve issues efficiently. Unthread's unique automation features provide significant time savings, making it ideal for customer support teams managing high volumes of inquiries.

Unthread offers a 14-day free trial with no credit card required. After the trial, users can select from various subscription tiers designed to suit their support needs. Each plan includes unique benefits such as AI integrations and analytics, enhancing team productivity and customer satisfaction.

Unthread features a user-friendly interface that simplifies ticket management. Its layout allows users to seamlessly navigate between incoming tickets and conversations, ensuring a streamlined support experience. Customizable dashboards provide insightful analytics, making it easier to monitor ticket status and performance.

How Unthread works

Users of Unthread begin by integrating the platform with their Slack workspace. Once set up, all new Slack conversations are automatically converted into tickets. Team members can easily assign, prioritize, and track these tickets using the dashboard. The AI capabilities provide real-time insights and automate responses, facilitating efficient customer support.

Key Features for Unthread

AI-Powered Ticketing

Unthread's AI-powered ticketing system transforms how teams manage customer inquiries by automatically converting conversations into tickets. This innovative feature enhances efficiency, as teams can quickly prioritize, assign, and resolve issues, significantly improving response times and overall customer satisfaction with Unthread.

Omni-Channel Inbox

Unthread's omni-channel inbox aggregates customer queries from various sources, including Slack and support emails. This unique feature allows support teams to manage all incoming tickets from a single interface, simplifying communication and ensuring that no customer request is overlooked, enhancing efficiency and responsiveness.

Automation and Integrations

Unthread offers extensive automation and integrations with popular task managers, CRMs, and helpdesk systems. This capability streamlines workflows by automating ticket assignments and providing updates across tools, enabling teams to work more efficiently while focusing on enhancing customer service experiences.