Cardina
About Cardina
Cardina is a cutting-edge platform designed for customer support teams, enabling real-time cobrowsing and assistance. With its ability to let agents see customers' screens directly, Cardina reduces resolution times and enhances customer satisfaction, making it a vital tool for modern customer engagement strategies.
Cardina offers flexible pricing plans tailored to various business needs, allowing users to choose the level that best suits their operations. Each tier delivers unique features, enhancing capabilities, including the option for special discounts on annual subscriptions, making it a valuable investment for customer support improvements.
Cardina's user interface is intuitively designed, offering a seamless experience for both agents and customers. Its straightforward layout allows quick access to cobrowsing features, ensuring users can efficiently navigate through support sessions while enjoying user-friendly functionalities that enhance overall engagement.
How Cardina works
Users interact with Cardina by signing up and onboarding effortlessly. Once onboarded, agents initiate a support session where they can request control or view the customer's screen in real-time. This smooth process allows for effective resolution of customer issues, making support more interactive and responsive, ultimately improving user experience.
Key Features for Cardina
Real-time Cobrowsing
Cardina's standout feature is real-time cobrowsing, allowing agents to see and interact with customers' screens directly. This capability significantly enhances support effectiveness, empowering agents to guide users effortlessly and resolve issues more swiftly, making Cardina an essential tool in customer service.
Session Recordings
Another valuable feature of Cardina is the ability to record and replay customer support sessions. This functionality enables teams to review past interactions for training purposes and enhance service quality, ensuring continuous improvement in customer support strategies and overall team performance.
Granular Data Control
Cardina provides granular control over what agents can see, ensuring sensitive customer data is protected. This feature guarantees compliance with privacy standards, giving both customers and organizations peace of mind while enabling agents to access necessary information during support sessions.
